Car Service Award winner

At a glittering awards ceremony held at the Four Seasons Sydney on Saturday 17 September, Blenks Automotive & Performance from Murray Bridge in South Australia took out the prestigious Repco Authorised Service Outstanding Customer Service Award for 2011.
This fiercely contested award recognises outstanding customer service within the proudly independent Repco Authorised Service (RAS) network.

Paul Blenkiron, owner of Blenks Automotive & Performance says. "We were initially so shocked to win, looking at the calibre of the other finalists; we didn't think we stood a chance. Now we have had some time to reflect on our win, we can look at our achievements with pride. The changes and investments that we have made to improve our business and train our team in this area have really paid off. Not only with this award, but personally as well, our business is stronger and we know our customers are more satisfied. We will continue to work with our team to improve our customer service levels."
Mr Angelo Rositano who nominated the team at Blenks Automotive and Performance for this award shares his reasons with us. "Paul, Tania and Mandy and the team at Blenks have gone through some big changes in the last 2 years, but throughout it all Blenks strength has always been their relationship with their customers. During my visits I have witnessed the delivery of superior customer service at all times of the day to every customer whether it was face to face or over the phone. To back this up, Blenks Auto was the winner of the South Australian customer service award 2011 which was judged on a mystery shop score both by phone and walk in, they won hands down with a score of 92%!"

Paul continues. "What makes this award so special is the fact that a panel of our peers have voted for us, as well as our customers. As a standalone independent mechanical workshop, to win this level of award is amazing. We have to thank Angelo Rositano and the RAS management team for the support that they give us, it is simply outstanding. We would not have been able to achieve this without our team. This award belongs in no small part to them and their dedication to providing our customers with the very best standards of customer service.

Mr Peter Webb, National Manager of Repco Authorised Service said. "It was a hard decision to pick a winner, as it is every year. The quality of business people that the Repco Authorised Service program has in its network is outstanding, and the feedback we receive from customers nationwide is highly gratifying and makes this job a pleasure to do. Every week we receive stories about RAS members going above and beyond for their customers. The team at Blenks Automotive and Performance have embraced the essence of what it is to be a RAS member, constant innovation, a willingness to adapt and learn new business techniques and the vision to invest in their business's future based on outstanding customer service. They are a credit not only to the RAS network, but also to independent automotive businesses in Australia. If Paul, Tania, Mandy and the team are any indication, the future of the industry looks bright indeed."